Shipping policy
Shipping Policy
At Pokémon Hero, we strive to ensure a smooth and reliable delivery experience for all our customers. Below are the details of our shipping policy:
Processing Time
- Orders are processed within 1-3 business days.
- Pre-orders will ship as soon as the product becomes available.
Shipping Rates
- Shipping rates are calculated at checkout based on the weight, size, and destination of your order.
- Free shipping may be available for orders over a specific amount, as indicated during promotions.
Delivery Time
- Standard shipping typically takes 3-7 business days within the United States.
- International shipping times vary by destination and may take 7-21 business days.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email. You can use this to monitor the status of your delivery.
Lost or Damaged Shipments
- If your package is lost or arrives damaged, please contact us at [your email address] within 7 days of delivery. Include your order number and photos of the damage (if applicable), and we will assist you promptly.
Additional Information
- We only ship to the address provided during checkout. Please ensure all shipping details are correct.
- Pokémon Hero is not responsible for delays caused by the carrier or customs for international shipments.
Thank you for shopping with Pokémon Hero! If you have any questions about your order, feel free to reach out to our customer service team.